I’m rural, I actually shop Walmart online far more then in person. Often items come in damaged do to improper packaging; I had a chain saw delivered with the bar sticking out of the end on the box. I’ve had items just… in shipping.
Walmart online also has a lot of third party seller items, which may not be shady but are sure shoddy. What you see isn’t always what you get and often I’ve had to do returns; as in drive 15 miles.
I do regular business with Walmart online making at least 1 order per month. The more I order the higher the chance something is going to be damaged, wrong size, or not what I wanted. I’d say 1/3 of the time I have to contact customer support, and they make it right. If I have to drive in a return they give me a $5 sorry code on top of the refund.
And this is the point.
People will forgive a lot if you have good customer service.
This in no way describes funcom. The store is buyer beware. Customer interaction is at an absolute minimum. Some times I feel like I’m trying to talk to funcom through a mail slot.
I wont shop the bazaar because there is no return policy, not because I think that it’s over priced. I do aquariums, have since I was 10. I know the cheap aquarium lights I can get are not going to do the job of growing plants. So I will spend more for the good lights with out hesitation because THEY ARE GUARANTEED.
To me that says the producer is quite confident in the quality of their content. funcom not guaranteeing their content just tells me they have no confidence in the quality of their content.
I want to shop the bazaar, I have the croms, I’d likely get more for some content.
But as long as there is no refund policy I refuse to shop the bazaar.
I chose a company for it’s above and beyond, 5 star customer service. I spoke with reps, industry leaders and other customers. It has been demonstrable though; in a time of need my product did not work. The company was there to be reached, provided solutions and a replacement in what I thought was a very short, insane, amount of time. I was in awe and I cannot stress how much I feel valued - my words are just that but it is a VERY important product.
I won’t draw a parallel between anything else necessarily against what is really a leisure activity. Only the customer service.
Choices. You’ll probably think. Choices have an impact and there’s plenty of those to go around.
Customers remember the good and the bad. In many instances, the bad more.
Castaway set until this day doesnt have a shadow. Quality of stuff they sell in bazaar is sometimes very questionable.
They should at least have an option to try before buy.
I feel bad saying this. But from my recent interaction with someone from Funcom after I sent a Zendesk report for the new armor set code not being sent after a whole week of me verifying my email, it just feels like the person on the other end is dumb. There’s no easier way to put this. Not to mention the fact that I had to wait 3 damn days for them to respond. And the response was so dumb, like I have attached screenshots showing my email is verified from within the Account settings of the game, and the person tells me “If you’ve already signed up for the e-mail newsletter, please make sure you also verified your e-mail address.” and “As for the code, it will be sent to the e-mail address you used for sign up after 24 to 48 hours.” Like for real?? You ask us to send screenshots/videos and what not and you won’t even take the time to look through it properly before responding. A response that took you 3 damn days?
And I receive the email and like IMMEDIATELY reply to it saying I’ve already done that if you check the screenshots I provided. And it’s also been too damn longer than your 24 to 48 hours. And I reply like within 5 minutes of their email. And then I wait a whole another day for them to reply to that with a “can you check your spam folder” -_- I replied to that again within 10 minutes saying that’s the first thing I always do. And am yet to receive a response to that. I mean yes, I’m not losing anything here. It’s a free set anyway. But this is just like talking to an incompetent person.
Do you really want to play this this way. Just because some one doesn’t say there is no refund policy, doesn’t mean funcom does refunds.
Has anyone on this forum ever gotten a refund?
If funcom did refunds someone would have gotten one, said as much and it would be common knowledge. What we see is complaints in the forum about crap broken and misleading content and being stuck with it.
Reviewing requests is not granting requests.
In any of the times people have posted about broken content in the Bazaar has a funcom rep ever suggested filling with funcom via zendesk for a refund?
NO!.
I read at a college graduate level; which trips me up due to multi meanings. I may only be able to express my self at a 6th grade level but I know word games when I read them.
Speculation rarely helps a conversation but you are 100% entitled to your feelings and opinion.
All I have to say is that refunds are being made if players are reaching out via Zendesk with purchase related issues.
Just because these are not here on the forums it doesn’t automatically mean these don’t exist.
I tried to get a refund on the camel and i also reported this as a bug here:
So, here i was asked to submit a ticket, while i did the answer there was:
"Thank you very much for reaching out. I will be closing this ticket as you’ve already submitted a bug report over on the forums.
Someone from the team will have a look at it as soon as possible. "
I think we always try and make it clear that Zendesk is the place to ask for help.
So again, if you are having any issues with purchases (being Crom Coins or Bazaar items), please reach out to our team over on Zendesk as they will be able to help you out.
That being said, we encourage you all to share your feedback about the game or the support service as we are always working on improving.
Please remember to keep it respectful and aligned with our forum social guidelines.
Are you folks actually dealing with a real person?
Some of these answers beg the question.
However if you are, I would suggest Zendesk needs an overhaul.
Thing is this very subject has been brought up by me ad nauseum since the bazaar opened. You are the first funcom rep to say anything.
And no place does that say “funcom does refunds”.
I honestly don’t expect to read the words “funcom does refunds” posted by any funcom rep, because at the point everyone that has gotten some broken, bad UVs, not what they expected, feel mislead customer is going to flood zendesk with refund requests.
So far what I read amounts to “F around and find out”.
Once again I will reiterate till some one at funcom says they give crom refunds on bazaar items, I wont spend a dime in the bazzar.
I love conversing with AI. They don’t cop attitude.
Where is that policy? How long do you have to request a refund? I bought the poitan knight set for like $25 a couple months ago and it felt like an absolute rip off. Can I still get a refund on that ? What’s the time limit and where can I read about bazaar refunds ?
If I may respectfully offer a little bit of feedback, it would be tremendously helpful if the Bazaar GUI had a “Request a Refund” button or something along those lines. It doesn’t need to be a complicated feature, it could be as simple as opening a web page when it’s clicked, a page on which the refund policy and procedure is outlined in simple language and a link to Zendesk is provided.
The reason why players say the policy doesn’t exist is because we don’t see its terms anywhere, nor is the Zendesk refund procedure explained anywhere. The whole situation is akin to a political campaign where the politician assures you he has a plan to deal with your issue and asks you to vote for him, but doesn’t actually want to tell you anything concrete about what that plan is.
I can practically guarantee the parameters to get a croms refund are very limited.
It has to be something along the lines of some digital error so you don’t have access to the item, but then I’m sure it will be a play around for a week trying to fix it then say it’s too late to get a refund.
And that is if and only IF they actually refund for bazaar items.
But then a refund for the game or DLCs would be a steam thing; or how ever you got the game, not funcom.
The pure caginess of jumping around actually saying it is very telling.
