Lots of players seemingly banned for incorrect crom coin balance

[nordicblue1]

Updates on Crom Coin/Suspension Issue [updated]

Greetings again, Exiles! As some of you may be aware, with the launch of Age of War Chapter 3, we encountered a critical issue which resulted in a number of you seeing negative Crom Coin balances and having your account suspended as a result. In short, the issue caused discrepancies in payments and Crom Coin balances, which in turn got flagged by the system as a chargeback, resulting in account suspension. We identified the root cause of the issue and deployed a fix to our backend late in the …