We’re working on fixing a lot of issues, and there’s a lot of stuff happening that is unfortunately invisible to players. We’re listening and working hard on fixing as much as we can, but the priorities might seem odd if you are personally struggling with a particular issue. But this does not mean that we’re ignoring it.
I hope that you can understand and appreciate that patches need to be done with a high degree of carefulness now that the game has released. Any hotfixing needs to be evaluated very carefully, as any change has the potential for breaking things. Even with a lot of QA work going into every patch, there is no competing with the ingenuity of players to discover bugs. Potentially game-breaking ones.
So whipping out a “quick fix” to a particular issue might seem like a good idea, but the potential of any unforeseen side-effect happening makes that a very tough call to make. We’re simply not willing to risk all your buildings, thralls or items disappearing or something else breaking to get an untested fix out.
Thus patching issues takes time, but we’ll get to them in the end. Your reports are highly appreciated, and posting your concerns like this gives us great insight into where the priorities should be shifted. So thank you for you feedback