Our Base just got deleted 😅, Who to contact?

[Frillen]

I feel you pain, something similar happened to us on official server.

I’m guessing here, but it could be a glitch in the server.
back in december we lost every placeable inside an outpost except for a well and a few ground torches, all buildings were intact and there wasn’t a single sign in event log of decay or any activity within the outpost even though we were there several times each week.
Here’s the full post about it:

Everything within base just vanished without a trace?

We have an outpost on official pve-c 1041 where all placeables like chests, work stations, fridges, thrall wheel etc. have disappeared without a trace. The building is intact except for 3 of the doors, a water well and all torches are still there. The base is visited/played in 2-3 times each week, so I am ruling out normal decay. It gets more mysterious since the event log show no decay or lost items at all and that last event was december 5th right before the update went live where I dropped…

Just recently our main base decayed, we were in the base on a friday where I logged out.
I didn’t play during the weekend, but on monday evening after the weekend I logged in and found that the base had decayed, this time there was decay messages from monday morning right after server reset that the base had changed state to decayed.

I know some will think, you weren’t properly refreshing it, and if I hadn’t experienced it myself, I would also be skeptical.

But we decided to move on and leave the server and try on a different less populated server, don’t know what exactly happened and I may never find out.
Something like this seems to be very rare, and I wouldn’t want to be the one trying to figure out and fix it, strange things sometimes happens in computer games without anyone ever finding out why