Yeah, I think you’re right.
Sure they released an unfinished, broken, buggy mess of a game whose core features still do not function properly and refuse to support official servers or do anything in an attempt to prevent silly, pointless griefing; but they’ve been around over 20 years so I assume they know what they’re doing…
I really do like the game but it’s so incredibly broken and given the responses I’ve seen on here from Funcom reps, I have little hope of it ever being even a mostly-working game, let alone them supporting official servers.
Hell, they even deny the existence of very simple, minor problems.