@Umborls It’s been about a month now since I asked you for help on our server. How much time does it take to blacklist two players on a server? Five to ten minutes, at most, out of four hundred man hours. You have their names, you know which server they are on, you have evidence of “extreme circumstances” (ie, preventing players from using an Obelisk and making it a death trap to those who were able to access it before) in which you are needed to intervene, you have proven exploits used by these two people provided by Lucifer (using another player’s base to refresh their own decay timer) that I have witnessed and screenshotted as well, and yet all you’ve done is taken those few minutes to stall and provide statements that say nothing and do less.
As a Support team, you’ve provided me (and the entire server I play on) with no support in all of this time, and at least one player from another server for over nine months. I’d say you’re not doing your job. So if you’re not Support, who is? Can you point me to an employee that will provide support?
You and I both know that trying to address it solely with in-game mechanics is a fool’s errand. Any and every exploit and bug that can be used will be used, much like your company getting away with not providing support for “Official” servers. It’s not a free service, your customers paid for that. Some that bought the game for the purpose of playing online multiplayer rather than Singleplayer and Co-op.
You’ll always be behind the curve trying to develop new systems, always one step behind those who are using your game to grief others because they know you won’t lift a finger to get rid of them. You’ve given them that confidence by preferring to ignore it rather than address it from the start and work it into your budget.
I wish it was different and I could depend on you for support as your titles suggest, I really do.