Several people including me have been having trouble logging in. We get to the character screen and select a character and then the loading bombs out to the user name/PW screen. It says it might be the servers are down but that is not the case. This has been happening off and on for a week.
I suspect the server is at capacity and is bombing out or the number of active accounts exceeds some setting.
Dunno says medium load, should be room
Looks like you have the same problem i had. Also some other people: https://forums.funcom.com/t/logging-only-with-vpn/190742 and https://forums.funcom.com/t/when-i-log-in-i-cant-log-cfharacter/190140.
Reset your router first, if this doesn’t work try this here out:
I had the same issue 1 month ago https://forums.funcom.com/t/login-issue-since-yesterday/188244 . Try to log in with some other internet connection, your cellphone or from some relatives-friends connection. Or you can try some VPN, most have a free trial version. [(Don’ t want to advertise but this VPN https://hide.me/en/ worked for me, some others i tried didn’t work. (So you don’t have to search around to much)]. If you can log in from those other internet connections, then you maybe have some kind of problem with your home internet connection. I don’t know what this problem really is but i think it’s some kind of communication problem from your internet providers server to the Funcom server. Anyway, i changed my internet provider and now it works. Unfortunately it seems to be the only quick solution to this problem.
I have that bug too. I fix it by changing VPN servers and waiting out for 10 minutes.