While I respect players hating Shadowlands, please also understand that some of us loved it also. Farming pocket-bosses and symbiants was a game in itself.
I think the main problem was the skewed xp between the two. They -should- have upped the mission xp rewards somewhat to compensate and create a relevant alternative to the heckler-grind. Or kept the Shadowlands xp down (but that makes SL unattractive overall and a bad sell, so not a good commercial thing).
My suggestion ( I believe I posted this way back when) is to introduce a “paid sub only” item that increases RK xp rewards considerably. Lets say by 50-100%. It could be as simple as a buff item that gives you an 8 hour buff for xp in RK content. And only available to paid accounts (more incentives to pay for the game). Keeping Funcom having a profit on AO is important to us as players also as it keeps AO as a viable business. I dont want to see AO shutting down like Asheron’s Call or many other MMOs.