Going into the 5th week. Any update on the missing characters?
This is very frustrating. I have submitted several tickets. I have 5 accounts, and only 1 character survived the update. 2 of the 3 characters on 1940 are missing, including one who is the clan leader. None of my characters made it to 1518 from 6107. All of my PvP characters from 1650 and 6108 are gone. They really botched this one.
any info? If we are running a server is there any way we can restore player’s characters?
5 weeks have now come on gone. I don’t even see the missing characters listed as a known issue. This should be priority one now that the servers are mostly playable
I understand that your team is very busy, but objectively speaking, after submitting three tickets for two Steam accounts, I haven’t seen any results.
One account lost all its characters across six servers.
Great job
let’s keep going in this direction.
You and your team will be the only ones left playing this game.
Can this problem be added to the list of know issues? I’d say deleting a server with the promise of moving customers characters and then losing some of those characters, could be considered a known issue in the patch notes. I have every dlc, most the bazaar items, have the preorder armor, and played on and off from the beginning. I’ve seen a lot of issues which are all pretty normal with software development, and never complained. This needs to be handled by officially recognizing the issue. And there is no mention of it. We can dye our saddles now though? We’ve been patient. I’m not demanding something ridiculous like an immediate fix. But it is hard waiting around without official recognition of this issue. Let me put it this way, how am I going to keep buying dlc and crom coins when there is no guarantee you are capable of ensuring our characters aren’t completely lost. Or that you will recognize the issue in a timely manner. This is bad for your business. Prioritize the loss of progress you caused before anything else.
@Dana Can you please check with the team again
So far a month and a half and no updates. Hope of characters returning is dwindling at this point. 
yeah, i’m so flipping mad.
6 weeks!
I would like to know why this is not even listed as a known issue. At this point It appears they just have no idea how to fix it and rather than acknowledging that they are simply ignoring it until we go away.
I received the exact same email for one of my accounts that is missing all of it’s characters:
| Amiel E. | |
|---|---|
| June 22, 2026, 13:14 +1000 | |
| Greetings Exile, Thank you for contacting Funcom Customer Support. We are truly sorry to hear about your missing character and lost progress. We understand how much time and effort goes into building your journey through the Exiled Lands, your character, your levels, your story, and having that disappear is an incredibly disheartening experience. Regrettably, due to technical limitations on our end, our support team is unable to verify character or progress loss or offer any type of restoration in these cases. We completely understand how frustrating this must be, and we’re sorry we aren’t able to resolve this for you. Kind regards, Funcom Customer Support |
Get your sorry we can’t do anything for you email yet?
These are automatically generated emails. I have received two notifications concerning two separate accounts where characters have disappeared.
Please note the following details regarding the lost characters in one of the accounts:
- 1 Player Character (PC) lost on PvE servers.
- 2 Player Characters (PCs) lost on PvE-C servers.
I am unable to verify the situation, but this appears to be a grossly misleading and fraudulent incident.
I will no longer purchase any cosmetic items from this company due to such unprofessional practices.
best devs ever(no) xD
Nope
Update: actually yes. I mildly told them off because I know they ain’t gonna read it for another 3 months. They act like we don’t have videos of us fighting hackers on these accounts because their old devs demanded literal hours of footage and screen caps of the player lists before they could be bothered to consider banning hackers for blatant hacking. They can literally just “verify our progress” by rewatching those vids.
Astonishingly apathetic and unprofessional.
They wanted the auto saved backup logs to expire after a month so they could say “oops there is nothing we can do now” it looks like. I used to be a mod and game dev(not for funcom), there are backup logs that hold this information of account data and player data. You have to be bothered to read, but it was definitely possible to recover characters in those 30 days. Even 2 unpaid interns and a literal monkey at a typewriter in the corner would keep logs or at least spreadsheets. “Technical limitations” eye roll telling me you guys are one fat finger away from deleting the map on every server forever and being “aw well nothin can be done so please get adjusted to falling into the unending black void forever we know it can be frustrating but please still buy x, y, and z at the bazaar while you fall forever, you’ll look good falling trust”
Here is what really bothers me but also made us laugh talking about it the other night once we got a reply. Funcom decided to upgrade to UE5 which is great but then we are told that because we are on siptah that we will be merged and lose all of our structures. That sucks, but then they say you can pack up all your stuff onto thralls and yourself and then it will all transfer over with you, so that is something. After dismantling and packing up as much as we could I would say by that point we were gonna lose about 50% of our stuff still but we got to pack up the most important stuff. However! Surprise your character did not transfer so now you also lose all your thralls and stuff we told you to pack up that would merge with you, as well as the character you have had for years with everything unlocked. Then after 7 weeks you are told, sorry nothing we can do. That all seems pretty messed up to me. @ Dana for the record I am not mad at you at all about this, I know you are the messenger and are doing your best to try and keep the peace between the team and the community. We appreciate you. The only part that bothered me was you stopped communicating like 3 weeks in, you gave up on us 