I agree with a lot of the sentiments already expressed. It seems like the agent system will eventually be an engaging and fun form of lateral play. But right now, it has little to no effect on me.
I only have one agent, so my interaction is already limited (I choose a mission, and assign them and thats about it). That agent is now incap, so now I have absolutely no interaction with the system. I might as well not have it at all.
I totally get that Funcom needs to find ways to monetize this stuff, but I think they went to far with scarcity. I have no enticing reason to invest in the system further, currently.
If I had just one or two more agents, and could see some kind of tangible return on investment, than that might entice me to spend at least a couple of real bucks on boosting my assets. But right now, I’m not sure the system does anything useful for me whats so ever, and I certainly have not played with it enough to find any kind of emotional investment in it.