Lots of players seemingly banned for incorrect crom coin balance

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I did just 2 mins ago, still banned (with lower amount) but banned nonetheless

yeah give it like 10/15 minutes.

Dont give me hope cause i ll take it.

I know everyone feels like they didnt deserve this, and they are right to be upset.

I have had foundations remove years of progress, I have been wrapped up in this ban for no reason, and you ignore Siptah to the point it seems like punishment for preferring the map.

Is Funcom actively trying to push people away each patch? Patch drops, insane issues and all the community gets is a ā€œmeh, be patientā€.

I am trying to find a reason to continue. But the communication has been sorely lacking when this stuff happens

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Do you have any indication as to how much time?

Will it be today?

Still can’t login unfortunately…

Don’t want to Jinx it, but thank you to the people working into their weekends to resolve this. Managed to sign in successfully :slight_smile:

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Ticket 167119.

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I think the last person you should be saying this about is our tireless Andy. Perhaps our endlessly sunny Nicole, but that’s neither here nor there. This is a situation they had thrust on them too, and I hope everyone can just take a small step back and whisper ā€œit will get fixed.ā€

At this point I haven’t checked my account because I’ve been wrapping up business for the year. If it’s anything other than 1440 CC, I plan to file a report like anyone else.

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I got unbanned without a message or a ticket update… seems they are doing that on mass and then answer the tickets… also got my coins back

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Truly I’ve been dreading logging on. It’s been a rough year, and I did not want to be kicked upside the tasset here too. Thanks for the encouragement!

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I’m the same situation , the ticket is still open but I was able to connect to the official server normally and I got my 7 CP back

Not logging in till I get an email notification or update on the support website. I am tired of being called a thief after paying funds that took me so long to acquire. :rage:

This isnt about Andy, its about the Funcom approach.
Sitpah had an entire region that was unplayable, we were told to be patient
Foundations destroyed years of progress, they ramped up progress on PVE, but PVE-C nothing
This patch, we cant even get on, I bought the black friday coins waiting for this patch. Yesterday and Today was my only time to play for a week. I am banned…

We are told to be patient… Every patch… be patient… whats going to come with the next patch?

Can we get an ETA on how long this propagation is expected to take? its over an hour since the fix began propagating but I am still banned and showing a fake negative balance (it is back to where is was yesterday when this first occurred (-3334) but I still cannot play.) I was not in the negative - in fact I had a credit of crom coins. I DID NOT buy on black Friday as others have mentioned so this is not the cause. And how pointless is it to have Zendesk ask us which character names and clans when this is an across the board ban?

You sound like you have a considerable history so I’ll spare you any catch-up. This seems to me, without any knowledge other than what I’ve gained here and Steam, a paperwork issue that they are putting all hands on deck to fix manually. So like, if you’re a janitor on 3rd shift in Oslo, they’ll put you on an ipad to help get people playing again.

The other stuff, well, that’s correct. As an almost permanent TestLive player, I have been bannably vocal about their QA processes. This, well, it’s different. Thanks for indulging me with more patience.

If you hadn’t logged in since the AoW3, they fixed it for people that have not been flagged yet. So you should be okay.

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After 24 hours I can finally log in and play.

waiting nearly 30 hours and still cant

This is clearly beyond Black Friday or other ā€œget more coins per dollarā€ deal day. There seems to be a hard reconciliation that happened between two systems (in computing: interface), and we bore the brunt of it as a coincidental ban model was simultaneously deployed. More like ā€œany time you saved coinsā€ has been penalized. In other words, one system charged you 1200CC for the building set that was marked down from 2600 – the other charged you the difference, 1400CC.

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