So, the update was rough.
It caused a lot of problems. It broke things, it sowed confusion, it was just not successful.
And that sucks.
But it was not personal and taking it personally and then lashing out is:
- A poor life choice
Folks, the devs already now this was a excrement hits the fan moment. The community support folks already know the anguish this has caused.
We are right to be annoyed. We are right to be upset.
We are not right to cast aspersions and accusations and belittle and berate and do our best to insult folks merely because we are upset. Honestly, it was like watching a Karen berating a clerk because they would not accept an expired coupon.
Yes, we were personally affected. No, it was not personally directed at us.
When this happens again, because, that is the life of software development, it is always a balance between resources, time, and quality, we need to focus on reporting the errors and the circumstances and save the posturing and pining.
Also, and this will be wildly unpopular, things cost money. Funcom must remain profitable to continue to provide platforms like Conan. A $20+ purchase of the base game and no subscription model does not fund development. An expanding user base and paid DLC helps, but nothing is free. Someone is paying for it.
If all we can afford is the base game, we have a right to expect quality. But, no matter how long we play or how much we spend, we do not have the right to demand to be catered to, to pretend we are the most important customer, to require special service to accommodate our whims.
I’ve been the guy working 60+ straight hours trying to identify the reason a deployment failed after passing all QA and testing. It sucks. Having folks represent the inconvenience as a personal assault, directed at them alone, did not impress me then and it does not now.
So, next time this happens, and it will, make better life choices.
Document the problem and leave the raging to others.