Common Technical Issues and solutions. (READ FIRST)

Hey everyone,

If you’re experiencing technical issues while playing Conan Exiles please take a look at this list of the most common problems and potential solutions before opening a new thread.


SYSTEM REQUIREMENTS

Minimum Requirements

These are printed on the box. The Game actually requires 52 GB of storage.

OS: Windows 7 64 Bit/ Windows 8 64 Bit/ Windows 10 64 Bit
Processor: Intel Quad Core i5-2300 or AMD FX-6300
Memory: 6 GB RAM
Graphics: Nvidia GeForce GTX 560 (1GB) or AMD equivalent
DirectX: Version 11
Network: Broadband Internet connection
Storage: 45 GB available space

Recommended Requirements

These are printed on the box. The Game actually requires 52 GB of storage.

OS: Windows 7 64 bit / Windows 8 64 bit / Windows 10 64 bit
Processor: Intel Quad Core i5/i7 3.7 GHz or AMD Ryzen 5 1600x
Memory: 8 GB RAM
Graphics: nVidia GeForce GTX 780 Ti/970 (High settings) and 1070 (Ultra settings) or AMD R9 290/AMD RX 480(High Settings)
DirectX: Version 11
Network: Broadband Internet connection
Storage: 45 GB available space


THE CATCH-ALL SOLUTION

Clean Install

This seems to be a catchall solution for many issues. It’s probably not best to start with this due to the time it takes to download and install. If you can’t find a solution below, this is your best bet.

How it’s done: Please note that simply reinstalling the game as you might do under normal circumstances is not going to fix most issues. To do a clean install, please navigate to the following location:

C:\Program Files (x86)\Steam\steamapps\common\

Delete the “Conan Exiles” folder that you find here, and then try installing the game through Steam as you would normally do. Note that this is the default install location. Your install location may be different choose to manually specify the install location.


ERRORS ON GAME STARTUP

My antivirus flagged grGranite.dll as malware (PUA/AD.CoinMiner.apdz) and I can't start the game!

Problem description: Avira antiviruses flag the file in this folder as a malware (PUA/AD.CoinMiner.apdz):
Conan Exiles\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release\grGranite.dll

What causes this: It is a false positive happening only in Avira antiviruses or other programs running their engine.

Recommendation: Adding Conan Exiles’ installation folder to Avira’s exceptions should stop this issue. The files affected by this false positive are completely safe and malware-free.

Black screen when starting the game

Problem description: Game either hangs on loading screen, or does not progress beyond a black screen on startup.

What causes this: This is very likely due to insufficient hardware. This means that either your hardware does not meet the minimum requirements to play the game, or your hardware is not being recognized correctly (e.g. drivers are not up to date or corrupt). This is usually a problem with the graphics card.

Recommendation: CTRL+SHIFT+ESC can be used to manually end the task, and then you can try to launch again. If the problem keeps occurring, then a clean driver install may help. This is assuming your hardware meets the minimum requirements.

Mounted paks num error message

Problem description: This issue is characterized by getting the following error message upon starting the game:

[File:C:\B\branch_ConanSandbox_Stable\code\UE4\Source\ConanSandbox\ConanSandbox.cpp] {Line: 509] Mounted paks num(42) not equal to expected paks num(41).

What causes this: It’s not entirely clear if there is a single cause. Most cases we saw ended up being outdated/corrupt mods and/or game files.

Solution: A clean install should fix this (see instructions near the top of this post).

Game crashes before loading

Problem description: Game does not launch beyond the splash screen and simply goes to the “crash/bug” report window that our games typically create after a crash.

What causes this: There are likely many causes, but one common one we’ve encountered is the presence of GeForce Experience.

Recommendations:

  • Disable or uninstall GeForce Experience. Players have reported that this has alleviated some of their launch issues.
  • Reinstall Microsoft Visuals 2015, Direct X and/or video drivers
  • Last resort: Perform a clean install of the game.

CRASHING ISSUES

GENERAL: After an update - Remove all mods!

Sometimes after an update, mods will not be able to run until they’re updated as well. This can cause the game to crash immediately upon start up or when trying to enter the game. This is something we’re still working on.

Be absolutely sure that you don’t have anything in the folder in:

Conan Exiles\ConanSandbox\Mods\modlist.txt

And remove all folders in the 440900 folder located here:
C:\Program Files (x86)\Steam\SteamApps\workshop\content\440900

Make sure to unsubscribe to any mods in the workshop

Client freezes when using Alt + Tab

Problem description: The client freezes, or you can’t Alt + Tab back in. This seems to happen only for those using AMD CPU + ONBOARD AUDIO (Realtek).

What causes this: AMD CPU + ONBOARD AUDIO (Realtek)

Workaround: Can be found here > AMD Workarounds Thread

AMD Issues

Problem description: Client freezes and crashes when using AMD hardware.

What causes this: Certain incompatibilities using AMD hardware.

Workaround: Can be found here > AMD Workarounds Thread

Crashing to desktop after opening video

Problem description: Game crashes to desktop after opening video and before reaching the main menu.

What causes this: This seems to be an issue with having a GPU that does not meet the minimum requirements to play the game. If the player has a dual chipset, then their PC may be using the incorrect card.

Solution: If your PC has two graphics cards (common in gaming laptops), then your PC may be choosing the wrong one. You should try to force your GPU to favor performance over power conservation.

Instructions for Nvidia users:

  • Right-click your desktop, and open Nvidia Control Panel.
  • Click “Manage 3D Settings” on the left.
  • Be sure you are inside of the Global tab.
  • For the Global Presets drop-down, be sure that you have “Base Profile” selected.
  • Use the drop-down underneath that to select “High-Performance Processor”.
  • Hit “Apply” at the bottom-right.
The UE4-ConanSandbox Game has crashed and will close - Fatal Error

Problem description: The issue is characterized by the error message below.

The UE4-ConanSandbox Game has crashed and will close
Fatal Error
{File:C:\UE4\Sand\Engine|Source\Runtime\CoreUObject|Private\Serialization\AsyncLoading.cpp}[Line 3386]
Could not find Superstruct Secondtick to create SecondTick.

What causes this: This seems to be an issue caused by mods. It’s not clear if it’s a specific mod, or if it’s outdated mods.

Solution: The only solution we know of is to disable mods and apply them one by one to determine which one is causing the issue.


CONNECTION ISSUES

Reporting downtime on an official server

Problem description: The official server you play on is offline or having issues at the moment

Solutions: G-Portal is our server hosting partner and they’re the ones handling server maintenance and restarts. To inform about an official server downtime, you can get in contact with them using the following methods:

  • Through the in-game server report tool (in the server browser)
  • Accessing the Server Report Tool directly via your internet browser
  • Contacting G-Portal through their usual communication channels
No servers in browser

Problem description: Server lists are not being populated.

What causes this: Possibly caused by server filters that are too restrictive. There may be no servers that meet the selected criteria. OR There is another game running in the background, possibly UE4 game.

Recommendation: Make sure that the “Combat” and “Community” lists are set to “All”. The filter should be set to “Internet”. If the in-game server browser continues to be blank, then you may still use the Steam server list tool (View -> Servers). OR Close any running games in the background and restart Conan Exiles/Steam.
Additionally, one of our players (@nyyxzks) shared a temporary workaround if you’re affected by this issue and the above steps didn’t help you:
1-) Run command prompt as administrator
2-) Run command “ipconfig /flushdns” (without quotes)
3-) Run command “netsh int ip reset” (without quotes)
4-) Restart your PC

BattlEye issues

Problem description: These errors are usually easy to identify becuase they mention BattlEye in the error message itsefl.

Solutions: Most of these issues can be solved with the solutions found on BattlEye’s FAQ page > https://www.battleye.com/support/faq/

No servers in browser

Problem description: Server lists are not being populated.

What causes this: Possibly caused by server filters that are too restrictive. There may be no servers that meet the selected criteria. OR There is another game running in the background, possibly UE4 game.

Recommendation: Make sure that the “Combat” and “Community” lists are set to “All”. The filter should be set to “Internet”. If the in-game server browser continues to be blank, then you may still use the Steam server list tool (View -> Servers). OR Close any running games in the background and restart Conan Exiles/Steam.

Others cannot join my SP/Co-op game

Problem description: Characterized by an error message that says something to the effect of “You cannot play on this server”.

What causes this: We think it’s likely due to the game not saving until you exit.

Workaround: The hosting player should get their character past to the Broken Highway discovery point. After doing this, exit to the main menu, then start the single player game again. Now you should be able to invite the other party without issue.

Infinite loading when trying to join a server

Problem description: Player can start the game, populate the server list, and attempt to join a server. They get the normal loading screen, but nothing happens beyond this point. The loading will continue indefinitely.

What causes this: This seems to be an issue with files that aren’t cleaned up properly following an update.

Solution: A clean install should fix this (see instructions near the top of this post).

Losing connection when refreshing server list

Problem description: We’ve seen reports of players losing their internet connection when refreshing the server browser.

What causes this: Having too high of a “max pings/minute” set for Steam.

Solution: From the Steam client, go to:

View -> Settings -> In-Game -> In-Game server browse: Max pings/minute

And then lower the value.

Black screen when joining your own server

Problem description: Black screen is all you see when trying to join a server you’re hosting from the same PC. Note: this may not be an issue anymore, but I’d like this here just in case.

What causes this: By default, you cannot join a server being hosted on the PC you’re trying to play from. There is a potential workaround found by a player.

Potential solution: suggestion by Steam user Toooni

By default, servers will listen on UDP ports 27015 and 7777. If you are attempting to host a server on ports other than the default, please make sure you are editing the port in the server’s “engine.ini” file, and not through a command line parameter.

Please look for or add:

“[URL]
Port =”

And enter the correct port here.

Can't connect to any unofficial server

Problem description: You’re unable to connect to any private server, and can get sometimes stuck in a neverending loading screen too.*

What causes this: It seems to be a Steam-related issue, and a user found a workaround that worked in his case.

Potential solution: suggestion by Steam user Mahbohbeehs

On Steam, navigate to the top left corner and click on “Steam” and then go to “Settings”, then while in the “Settings” menu, go down to “In-Game” and at the very bottom there should be a thing that reads “In-Game server browser: Max pings / minute” with a drop box underneath it. Click on the drop box and change the setting from “5000” to “500” and then click on okay. At this point if you had Conan Exiles open when you did this, exit and re-launch the game…


PERFORMANCE ISSUES

Temporary workaround for stuttering issues

Problem description: Game often stutters and freezes for a few seconds, regardless of location or game settings.

What causes this: These issues seem to be related to a function in Unreal Engine 4 called garbage collection. Disabling it seems to be a temporary workaround that works for many players. CAUTION: it is an untested fix and it will make your game prone to crashing.

Recommendations:

  • Navigate to - Steam\steamapps\common\Conan Exiles Client\ConanSandbox\Config\Engine.ini
  • Find the section, /Script/Engine.GarbageCollectionSettings
  • Change (or add if it’s not there) gc.BlueprintClusteringEnabled=True to gc.BlueprintClusteringEnabled=False

GRAPHICAL ISSUES

The confirmation screen after creating a character appears blurry

Problem description: After finishing with the character customization, the screen that contains the field for the character name and its felonies appears completely blurry.

What causes this: This issue is related to the depth of field effect applying to the wrong place, making the notice paper be unreadable.

Recommendations:

  • Set your PostProcessing quality (under Video settings) to low when creating a character. You can change it to your preferred setting after creating your character.

IMPORTANT LINKS


This list will be expanded regularly so please keep consulting it in the future! :slight_smile:

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